Cancellation, Returns and Refund Policy
As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been shipped out. If you have any problems with your order, please contact firstname.lastname@example.org as soon as possible and if the item has not been processed (and has not been shipped out), we will give you a full refund.
We at Olivier Blake hope you love your new purchase. Due to hygiene reasons, we will not accept returns or exchanges for earrings. However, should the item(s) arrive defective or damaged, we will be glad to exchange, credit note or refund your purchase. Due to limited availability, we may be unable to exchange for different styles or products. Please do not send your purchase back to us unless instructed by us to do so.
If you send back the item after 14 days, you still have up to 30 days from the date you received your package to receive store credit. You will receive an email with a coupon code for the total amount.
We are sorry that we cannot offer you a refund or exchange if 30 days have gone by since the receipt of your purchase.
We will also notify you of the status of your refund. If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time may differ, depending on your payment merchant but it should take just a couple of days.
We regret that we are unable to do any refund for items that are 'missing' if the tracking system has indicated that they have been delivered to customer address. In many of these cases, a family member or a friendly neighbor could have safe-kept it for you. You may, however, take it up with your online payment company and they will determine how the dispute will be resolved.
If you need more information you can contact us at email@example.com.